Return Policy

Credit card authorisation and proof of address must be confirmed before payment. No change or cancellation is accepted once a purchase order is confirmed. All orders received in the morning will be processed in the afternoon of the same working day (Hong Kong Time); all or dersreceived in the afternoon will be processed in the next working day. For further enquiries, please contact us at (Mon - Fri 10:00 - 17:30 Sat, Sun & Public Holiday:  OFF)

Product Availability
Although we constantly check the accuracy of our stock on the “Online Shop” and its compatibility with the physical inventory in our warehouse, errors may occur. If we discover any stock error with any product you ordered, we shall inform you as soon as possible. We shall offer you the option of reconfirming your order according to the correct quantity available in stock, to cancel your order or arrange for exchange. We shall return the full amount as soon as possible. In case we fail to contact you using the contact information you provided when placing your order, we shall deal with the items which is out-of-stock as cancelled and the whole amount of this item will be refunded.

Return and Exchange

Customers must check the product upon delivery. 

You can exchange the product within 14 days after you sign-off the delivery by sending an email to (Mon - Fri 10:00 - 17:30) along with a photo of the defective part of the product (if applicable), tag on the package, order number and product code, in the following situations only: 

1) Defective items

2) Extreme discrepancy between the product and photo (details and lists of difference are required)

3) Mismatched delivery

4) Wrong size or color for leather jackets

Any request of exchange over 14 days after you sign-off the delivery will be declined. Products must be in original condition, with all tags attached, and must be exchanged in the original undamaged box and/or packaging. Any damaged, modified or broken products cannot be exchanged.

All merchandise are not refundable. 

bauhaus reserves the right of final decision in case of dispute. 


Repairing services are available within 30 days after you sign-off the delivery upon presentation of the invoice.